Contact Us

Need help choosing a piece, checking on an order, or sorting out a delivery or return? Our customer care team can assist with pre-purchase questions about items, sizing, and style, as well as existing orders, shipping updates, and product issues.

Email

lderch@neqavelli.shop

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM PST
Saturday, Sunday & Public Holidays: Closed

Due to a recent increase in inquiries, replies may be slower than usual. We typically respond within 1–2 business days.

What to Include

  • Pre-purchase questions about items, options, or fit.
  • Order inquiries or change requests for existing orders.
  • Shipping, logistics, or tracking questions.
  • Returns, refunds, damage, wrong items, or missing items.

For your security, please do not send account passwords or full payment card details by email.