Frequently Asked Questions
Find quick answers to the questions we hear most often about browsing, ordering, shipping, and caring for your Neqavelli pieces. If you don't see what you need here, our support team is ready to help.
Finding Your Dress
How do I browse the collection?
You can shop by length through our Maxi Dresses, Midi Dresses, and Mini Dresses collections, or explore occasion-focused edits like Party Dresses and Matching Sets. For newly added styles, start with New Arrivals or Best Sellers.
What if I'm looking for a specific style?
Within our main collections you'll find more specific edits such as Ruched Dresses, Slip Dresses, Sequin Dresses, Halter Dresses, Backless Dresses, and Corset Dresses. Use these to narrow down the silhouette or detail you have in mind.
How do I know which size to choose?
Most of our dresses are offered in sizes XS through 3XL, but sizing can vary by style. Check the size options and any fit notes on the individual product page before ordering, and refer to the Size Guide linked there for guidance.
Where can I confirm color, fabric, and care details?
Color options, fabric descriptions, and care instructions are listed on each product page. Because details vary from piece to piece, always review the specific product page for the style you're considering.
Ordering and Payment
What happens after I place an order?
You will receive an order confirmation to the email address you provided at checkout. Please review it carefully and contact us right away if any details are incorrect.
Can I change or cancel my order?
Orders are processed within 2–4 business days. If you need to make a change or cancel, email us as soon as possible with your order number, and we will let you know whether the order can still be adjusted.
What payment methods do you accept?
Available payment methods are shown at checkout. If you have a question about a specific payment option, please contact us before placing your order.
Shipping and Delivery
How long will my order take to arrive?
Orders are processed within 2–4 business days, and shipping takes an estimated 8–12 business days after processing. These are estimates, not guaranteed delivery dates.
Do you ship internationally?
Neqavelli serves customers in the United States and Europe. Shipping availability for your location will be confirmed at checkout.
How can I track my package?
Once your order ships, tracking information will be sent to your order email. If you haven't received tracking details after the processing window, contact us with your order number.
What should I do if my package is delayed, lost, or arrives damaged?
Email us at lderch@neqavelli.shop with your order number and a description of the issue. We will review the situation and advise on the next steps.
Returns and Support
What is your return policy?
Return eligibility, timeframes, and conditions are explained on our Returns & Refunds page. Please review that page before starting a return.
How do I contact customer support?
You can reach us at lderch@neqavelli.shop. For order-related questions, include your order number, the email used at checkout, and a brief description of the issue so we can help you faster.