Privacy Policy
This Privacy Policy explains how Neqavelli handles personal information when you visit neqavelli.shop, place an order, or contact us. We keep this page focused on what we actually collect, why we use it, and the choices available to you. If you have questions after reading it, you can reach us at lderch@neqavelli.shop.
Information you provide directly
Most of the information we hold comes from you. When you place an order, create an account, subscribe to marketing updates, or contact our support team, you may share details such as your name, email address, phone number, billing address, and shipping address. You may also provide information through order notes, return requests, or messages about an existing purchase.
We use this information to process and deliver orders, manage returns or refunds, respond to customer service enquiries, and send marketing content only where you have signed up for it. We do not use your contact details for unrelated purposes.
Order and transaction details
When you buy from Neqavelli, we keep records of the items purchased, order amounts, payment status, shipping details, and any related customer service history. This helps us fulfil orders, handle refunds, and maintain accurate business records.
Full payment credentials, such as complete card numbers or security codes, are handled by the payment provider that processes your transaction. We do not claim to receive or store complete payment account details ourselves.
Information collected automatically
When you browse neqavelli.shop, our platform may automatically collect limited technical information, including IP address, device type, browser type, pages viewed, clicks, search terms, and interactions with your cart or checkout. This information helps us keep the store functioning, understand how visitors use the site, and improve the shopping experience.
We do not claim to use any specific analytics tool, advertising pixel, session recording service, or third-party app beyond what is described in this policy.
Where information comes from
We collect information in three main ways:
- Directly from you when you place an order, create an account, subscribe to updates, or contact us.
- Automatically as you browse and interact with the store.
- From service providers that support our operations, such as Shopify, payment processors, and shipping partners, where they share information needed to complete a transaction or provide support.
We do not buy personal information from data brokers, and we do not claim to receive information from social platforms or advertising networks.
How we use your information
We use personal information for the following purposes:
- Processing payments and fulfilling orders.
- Arranging delivery and managing returns or refunds.
- Providing customer support and responding to enquiries.
- Operating, maintaining, and securing the store.
- Preventing fraud and protecting accounts and transactions.
- Improving the website and shopping experience.
- Meeting legal obligations that apply to our business.
- Sending marketing content you have agreed to receive.
Some processing is necessary to complete an order or keep the store secure. Other processing, such as analytics or marketing, is separate and only happens where permitted or where you have given consent.
When we share information
We only disclose personal information to service providers where it is needed to run the store, where you have authorised it, or where the law requires it. This may include limited sharing with Shopify, payment processors, shipping partners, customer support tools, hosting providers, and analytics or marketing services where those services are actually used.
We may also disclose information in response to a lawful request, to protect our legal rights, or in connection with a business reorganisation, but we do not expand disclosure beyond what is necessary in those situations.
Because our store runs on Shopify, Shopify also processes consumer personal information according to its own policies. You can read the Shopify Consumer Privacy Policy for details. Shopify's privacy obligations are separate from ours, and this policy does not cover Shopify's own handling of your information.
Cookies and tracking technologies
Cookies and similar technologies help the store function, remember your preferences, understand how visitors use the site, and, where enabled and where consent is given, support marketing. These technologies generally fall into the following categories:
- Strictly necessary cookies that keep the store running and secure.
- Preference cookies that remember choices you make.
- Analytics cookies that help us understand site usage.
- Marketing cookies that support promotional activity where enabled.
We do not claim that every category is active on our store, and we do not list specific cookie names, durations, or vendors because those details can change. You can manage non-essential cookies through the store's cookie banner or privacy preference controls where available. You can also adjust your browser settings, although disabling necessary cookies may affect your cart, login, or checkout experience.
Turning off cookies does not stop all tracking, and we cannot control every third-party technology that may be present. For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That link explains Shopify's general cookie practices and does not replace an accurate description of any apps, pixels, or third-party technologies we may use ourselves.
How we protect and retain information
We take reasonable technical, administrative, and organisational measures to protect personal information and limit access to it. We also expect our service providers to handle information responsibly. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
We keep personal information only for as long as needed to fulfil the purposes described in this policy, maintain necessary business records, resolve disputes, and meet legal obligations. We do not publish fixed retention periods because the appropriate period depends on the type of information and the purpose for which it was collected.
Your choices and privacy rights
Depending on where you live and the laws that apply to you, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to object to or restrict certain processing, or to withdraw consent where processing is based on consent.
You can unsubscribe from marketing emails at any time using the link in those emails. Where our store offers cookie or privacy preference controls, you can use them to adjust non-essential data uses.
To make a privacy request, email lderch@neqavelli.shop. We may need to verify your identity before responding, to protect your information. We do not promise a fixed response time or a specific number of free requests, and we do not offer a "Do Not Sell or Share" link because we do not claim to sell personal information.
International processing and children's information
Neqavelli serves customers in the United States and Europe. Because our store operates through Shopify and may use service providers in different locations, your personal information may be processed outside your country or region. We do not claim to know the specific data centre locations or transfer mechanisms involved.
Our store is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at lderch@neqavelli.shop.
Updates to this policy
We may update this Privacy Policy as our business, technology, or legal requirements change. When we make changes, the updated version will be posted on this page. We do not publish a fixed update schedule or a specific notification method.
Contact us about privacy
If you have questions about this policy or how your personal information is handled, email us at lderch@neqavelli.shop. We will do our best to address your enquiry.