Terms of Service
Welcome to Neqavelli. These Terms of Service explain the rules that apply when you browse our website, place an order, or otherwise interact with our store. By using the site or submitting an order, you agree to these terms and to the policies referenced within them. Please read them carefully before making a purchase.
About Neqavelli
Neqavelli operates this online store. Throughout these terms, "we," "us," and "our" refer to Neqavelli. Our store is built on the Shopify ecommerce platform, which provides the technical infrastructure for the website. Shopify is not the seller of the products, is not a party to your purchase contract, and is not responsible for fulfilling your order.
Using Our Website
You may use our website for personal, non-commercial shopping purposes. When you browse, place an order, or contact us, you agree to provide accurate, current, and complete information. You also agree not to:
- Use the site for fraudulent, unlawful, or deceptive purposes.
- Impersonate another person or misrepresent your identity.
- Attempt to gain unauthorized access to the site, its systems, or other customers' information.
- Interfere with the security, performance, or availability of the website.
- Transmit malicious code, viruses, or harmful content.
- Scrape, copy, or extract protected content from the site for commercial use without permission.
- Infringe the intellectual property rights of Neqavelli or any third party.
Nothing in these terms limits your right to leave honest reviews, raise a lawful complaint, or exercise any consumer right that cannot be waived under applicable law.
Product Information and Availability
We work to keep product titles, descriptions, images, and specifications as accurate as possible. However, colors and details may appear differently depending on your screen, lighting, or device settings. Product availability can change based on actual stock levels, and we may need to adjust or remove items from the site as supply changes.
If a product you ordered becomes unavailable, or if we identify a material error in its description or price, we will contact you using the information you provided. We will not substitute items or alter your order without first communicating with you.
Prices, Taxes, and Fees
Prices shown on the website are displayed in the currency indicated at checkout. Taxes, duties, shipping costs, and any other applicable fees will be shown during the checkout process before you complete your purchase. If you notice an obvious pricing or typographical error, we may need to correct it and will contact you before proceeding with the affected order.
Placing an Order
When you submit an order, you are making an offer to purchase the selected items. A confirmation message or email means we have received your order; it does not by itself mean the order has been accepted. Your order is accepted when we process it for fulfillment and dispatch the goods.
We may need to contact you or decline an order if a product is unavailable, payment cannot be authorized, the delivery address is incomplete or invalid, we suspect fraudulent activity, or the order cannot be fulfilled due to a legal restriction. If we cancel an order after payment has been taken, we will arrange a refund in accordance with our returns and refunds policy.
Payment
You must provide valid payment and billing information when you place an order. By submitting your payment details, you authorize the applicable payment process to complete the transaction. Payment is processed through the checkout system provided by our ecommerce platform. We do not receive, view, or store your full card number or security code.
Shipping and Delivery
Order processing and delivery are governed by our Shipping & Delivery policy. Please review that page for details on delivery areas, estimated timelines, shipping costs, and how we handle address issues or carrier problems. Estimated delivery dates are not guarantees, and we are not responsible for delays caused by carriers or events outside our reasonable control, except where applicable law requires otherwise.
Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled according to our Returns, Refunds & Exchanges policy. That page explains the conditions, timeframes, and steps that apply. These terms do not change or override any return or refund right described there, and nothing in these terms removes any consumer right that cannot be excluded by contract.
Intellectual Property
The Neqavelli name, logo, original text, images, design elements, and other content on this website are protected by intellectual property laws. You may not copy, reproduce, sell, or use them for commercial purposes without our prior written permission. Product names or trademarks belonging to third parties remain the property of their respective owners.
Third-Party Services and Links
Our website may include links to third-party websites or services, such as payment processors, logistics providers, or social media platforms. These services are governed by their own terms and privacy policies. We are not responsible for the content or practices of third-party sites, but this does not limit any obligation we have under applicable law for services we provide directly.
Your Personal Information
How we collect, use, and protect your personal information is described in our Privacy Policy. Please review that page to understand how your data is handled when you shop with us.
Website Availability
We aim to keep the website available and functioning properly, but it may be temporarily interrupted for maintenance, technical issues, or events beyond our reasonable control. We do not guarantee that the site will always be error-free, uninterrupted, or completely secure.
Our Responsibility to You
We are responsible for fulfilling orders we accept and for providing products that match their descriptions. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, personal injury, or any mandatory consumer protection right. If you believe a product is faulty or not as described, please contact us so we can help.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, policies, or legal requirements. The current version will always be available on this page. Changes apply to future use of the website and future orders; they do not retroactively alter the terms of an order we have already accepted.
Contact Us
If you have questions about these terms or your order, please contact us at lderch@neqavelli.shop or visit neqavelli.shop.